Communication skills for building and sustaining relationships

Social work communication takes place in a range of contexts and with a range of individuals, although this chapter will focus purely on the relationships indicated in the case study. It will develop the ideas explored in the preceding chapters by applying them in the context of social work communication and by linking them to a case study. The key themes of this chapter, which are transferable across a range of contexts, are listed below: Reflection and the use of skillsA framework for reflecting upon communication in practiceWorking with resistance