2016 | OriginalPaper | Chapter
Communication Skills

Author: Priscilla Dunk-West
Publisher: Macmillan Education UK
In social Life, our interactions with others are guided by complex rules which, once broken, disrupt the flow of communication between people. Imagine acting as a houseguest in your own home, for example (Garfinkel 1984). How would your behaviours change? We might expect that you would be more polite and less relaxed than you would normally be in the comfort of your usual surroundings. How would the familiar people around you react if you adopted a formal tone in your interactions with them?