In most organizations aggression or violence are not regular occurrences, while in others they can be a significant feature of working life, or at least the risk of such occurrences can be. However, no organization is entirely free from the potential for aggression to develop and to lead into actual violence. It can therefore be a dangerous assumption to make that such events will never happen, although sadly many organizations do not make any preparation for the possibility (in terms of policies or training, for example). This tendency to neglect such issues can leave organizations ill-prepared for dealing with aggression when it does arise. It is therefore important to be realistic and accept that handling aggression is something that any people manager may be called upon to do at any time. It is not something that is reserved for organizations that regularly encounter aggression (for example, the police). We also need to be aware that aggression and violence can bring about major ill effects that can be very detrimental for an organization and the people working within it.
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- Chapter 26