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Imagine you are a senior HR officer at the police department of a major metropolitan city. Recently, your officers have started to experiment with the use of social media like Twitter, Facebook, and Ubideo to share and solicit information from the general public. Initiatives range from asking citizens to share pictures, videos, and live streams of small violations so that officers can follow up immediately, to distributing information about felonies to citizens and asking for assistance. The impact so far has been mixed. Some officers seem to enjoy using the new tools and apps while others struggle and resist; citizens feel empowered by the opportunity to collaborate on safety, but often find their input neglected. More worrisome, however, are several recent complaints from citizens about police officers sending inappropriate messages and materials to their personal accounts after they had shared information with the officers. Alongside these developments, you are dealing with various internal ethics and compliance issues. First of all, two female junior officers have charged a well-connected senior lieutenant with a history of misconduct including harassment and discrimination. In addition, there has been an incident between a newly recruited IT staffer from a religious minority group who demanded separate prayer and bathroom facilities, and one of your colleagues who accused her of being privileged and – when things got heated – even extremist.
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