An essential part of the process in a best practice scheme is the provision of regular supervision for your mentors and coaches. Once inducted and matched, the learners should not have to contact the coordinator unless an issue arises with their relationship or with their particular coach or mentor. However your mentors and coaches should be fully supported throughout the process. Whilst thorough training will prepare them to a degree, it is not until they are actually matched with a learner that the theory will be put into practice. This can be quite a stressful time for them and they should be supported and guided through the process.
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