Part Two of the book contains fifty ‘tools’ — methods or techniques that can be used to help tackle problems. They are geared towards ‘operacy’, as discussed in Part One, Edward de Bono’s notion of ‘making things happen’. Achieving our goals often depends on being able to solve problems — for example, removing barriers to progress. Problem solving, then, is not a peripheral activity — much of what happens in various work settings is about problem solving. So many of these problems are ‘people’ problems, in the sense that they relate to human factors, such as relationships, emotions and needs. Many of the problems that appear on the surface to be technical problems may also have their roots in the ‘people’ dimension.
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